Covid-19

We are now offering face to face consultations at the Berkhamsted Clinic. The Watford Clinic opening in under review.

Tele/video consultations have proved valuable to patients so will continue for initial assessments, personalised management advice and exercise programs.

All appointments can be can be booked online.

We have adapted the way we practice to keep you safe

Adapted patient pathway

 

 

We have adapted the way we look after you. Safety is our priority.

*New patients and patients who have not been seen for over 5 years, are asked to book an initial tele/video consultation. This gives us the chance to listen to your needs, make an assessment and guide you on how to get better. Advice and a personalised exercise program may be a good solution for you. If a face to face consultation is needed, you will be assessed for risk and booked in at one of our clinics.

Returning patients are welcome to book face to face appointments without an initial tele/video consultation.

 

New safety procedures

 

 

Face to face consultations.

Our covid consent form will be emailed for you to complete and submit prior to your visit and you will receive a prescreening call on the day of your appointment.

On arriving at the clinic please wait outside the building or park and stay in your car. We will come out and take your temperature before you enter the building. You will be asked to wear a face mask, use the hand sanitizer provided and shown to the treatment room.

Our treatment room will be empty of all but necessary equipment. All surfaces will be wipeable and cleaned before every consultation. Appointments will be widely spaced to avoid contact with others and to allow the room to be ventilated for 20 minutes between each visit. Patients may want to wear gym or leisure wear to be treated in for comfort as the couch will not have a fabric cover.

Your Osteopath will be wearing the following PPE; face mask, disposable apron, visor and gloves. Where possible we will gather all information from you on the tele/video consultation prior to your visit so face to face time will be prioritised for treatment.

A complementary review phone call may be arranged to assess progress and determine if a further face to face consultation is warranted.
Payments must now be made online or by card. Cash can not be accepted.

These procedures follow Government and Institute of Osteopathy guidelines.

We have made a change in fee structure to help cover the extra costs we incur to operate this way. They will be reviewed in line with operational changes.

 


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